Report Content

Tallrung hosts the sales pages that Merchants build and publish, on their own domains and on subdomains of tallrung.site. We don’t write them, and we don’t review them before they go live. This page says how anyone can report content that is illegal or breaks our Acceptable Use Policy, and how we decide.

It follows the EU Digital Services Act (Regulation (EU) 2022/2065, the “DSA”).

Our single point of contact, for authorities of the EU member states, the European Commission, and the European Board for Digital Services (DSA art. 11), and for the people who use our Services and Merchants’ pages (DSA art. 12), is:

• Email: abuse@tallrung.com
• Mail: JRM E-COMMERCE, 9 rue des Colonnes, 75002 Paris, France
• Languages: English and French.

Messages to it are read by a person. We don’t use only automated tools to answer them.

Anyone can report content on a page Tallrung hosts. Email abuse@tallrung.com. For your report to be complete (DSA art. 16), include:

1. why you believe the content is illegal, with enough detail;
2. the exact web address of the page, and, where it helps, where on the page the content is;
3. your name and email address, unless the content concerns a child sexual abuse offence; and
4. a statement that you believe, in good faith, that the report is accurate and complete.

A complaint that a page infringes your copyright, trademark, or other intellectual property is a report of illegal content too. Send it to the same address, and also name the work or right you hold, and say whether you are its owner or act for the owner.

You may also report content that isn’t illegal but breaks our Acceptable Use Policy, such as made-up reviews or misleading prices. Say which rule it breaks.

We take reports by email only, for now. We confirm receipt to the email address you give, without undue delay. We may share your report with the Merchant, without your name or email unless you agree or the matter requires it (for example, an intellectual property claim).

• We review each report diligently, objectively, and in a timely way, and tell you of our decision and how you can contest it.
• If the content is illegal or breaks our rules, we may unpublish the page, take the Merchant’s site offline, remove its custom code, or suspend or close its Workspace, in proportion to the problem. A complete report gives us knowledge of the content, and we then act on it quickly.
• We don’t take decisions on reports by automated means alone.
• If content gives us reason to suspect a criminal offence that threatens a person’s life or safety, we inform the law enforcement or judicial authorities of the member state concerned (DSA art. 18).
• We act on the orders that courts and authorities send us, and tell them what we did (DSA arts. 9 and 10).

When we restrict a Merchant’s content or account, we give the Merchant a clear and specific statement of reasons (DSA art. 17), unless the law or an authority forbids it, or the content is deceptive high-volume commercial content. It states:

• what we did (for example, unpublished a page, or suspended the Workspace), its scope, and its duration;
• the facts we relied on, and whether we acted on a report or on our own;
• whether we used automated means;
• the law the content breaks, or the rule of our Terms or Acceptable Use Policy it breaks; and
• how the Merchant can contest the decision.

We give it in two ways. A suspended Workspace shows the reason in the app’s suspension notice, on every page of the app. Our staff also send the full statement by email to the Workspace’s owners.

A Merchant, or a person who reported content, may contest our decision, free of charge, for 6 months after we tell them of it, by writing to abuse@tallrung.com with the decision and their reasons. A person who wasn’t involved in the first decision reviews it, and we reverse it without undue delay if the complaint shows it was wrong.

You may also go to an out-of-court dispute settlement body certified under DSA art. 21, or to court. In France, the Digital Services Coordinator is Arcom.

After a warning, we may suspend for a reasonable time a Merchant who often publishes manifestly illegal content, and stop handling reports from a person who often sends manifestly unfounded ones (DSA art. 23).